Delivery Information

On receipt of your order placed with us, an automated response will be sent to you within two working days, informing you of an expected delivery date.

On delivery, please sign for the goods as "Unchecked". The Teapottery must be informed of any breakages or damages by midday the following day of delivery at the latest, otherwise the insurance for the goods will be void.

All our teapots are thoroughly packed by hand at our despatch department in Leyburn. However, should your item be damaged in transit, we would be very grateful if you could report any breakages by contacting our office on: +44 (0) 1937 588235 as soon as it is possible, so we are able to contact our carrier and then replace the item on availability.

General Delivery Terms

Our carriers are unable to deliver goods to PO Box numbers, therefore please supply alternative address if possible.

Please allow up to 10 working days for delivery.

Returns and Collections

Returns and collections are only accepted if they carry an obvious manufacturing fault and are collected (via our courier) within 28 days from sale. We would kindly ask you to inform us why you are dissatisfied and repackage the item in the original packaging, ready for collection by our carrier.

A postal charge maybe made for all other returns & collections (such as contract cancellations. see below) depending on the reason for the return of the goods. If the goods are returned using an independent carrier, it is your responsibility to ensure that the item is delivered in good condition, otherwise a charge maybe made if the item is not suitable for resale. This will also apply to goods, which are in your care.

Cancelling an Item

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. Exceptions are foodstuffs, beverages and any item made specifically for you. To cancel a contract for non-food and beverage items, please send your complaint in writing, giving the reason for the return as "Contract Cancellation". Please read our return & collections policy carefully (see above) and return the item to our Leyburn premises as follows:

Thank you.